Case Study - Lighthouse


Lighthouse is a suicide awareness and prevention organisation comitted to providing support services to families who have lost loved ones and people in crisis.

Initially established in 2003 as a community response to a community problem – the exceptionally high incidence of suicide in north Belfast – the organisation has undergone various stages of growth during this time.  However, the core purpose of the organisation remains unchanged – “to save lives, offer advice and support those affected by suicide and self-harm”

For many years Lighthouse kept track of clients, appointments, staff etc. using rudimentary technology such as spreadsheets, Word documents, emails etc.  This led to a non-integrated approach, inefficiency and major challenges with producing meaningful reports for managers and funders.

Sharon Quinn, Office Manager at Lighthouse, contacted Synovations following a recommendation from another Belfast charity, the Ashton Centre, where a major transformational project had been managed by Synovations.

Sharon recalls her first meeting with Synovations, “We knew that we needed a much more integrated, robust way of managing information but didn’t really know where to start.  We had anticipated that leading edge technologies would be way outside our very limited budget.  Synovations helped us to articulate the details of our key organisational requirements – managing the whole client lifecycle, managing session/room scheduling, managing communications, staff administration and crucially being able to track outcomes, trends and produce analytical reports for management and funders”

“Thanks to the expertise of Synovations in helping us select the right package, their ability to tailor it to every detail of our requirements and their empowering approach, we have transformed our operations.  We are enjoying greater efficiencies, better planning/controlling of client service and our reporting/outcome measurement is second to none.  This was all achieved faster, easier and much more economically that I would have thought possible.  My only regret is that we waited as long as we did to have the software installed”